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Terms & Conditions Of Use

COVID-19 Special Conditions

You acknowledge and agree that the COVID 19 pandemic has created regulatory responses which include but are not limited to restrictions on travel, gatherings, and events. You agree to:

• Bear the risks associated with current or future restriction imposed by any competent authority which may impact upon your booking.
• Comply with all restrictions imposed by any competent authority.
• Indemnify us and hold us harmless in respect of any fines, penalties or costs in connection with any breach of any restriction relating to your occupation of the property.

If your booking is affected by changes to COVID 19 restrictions, please contact us. Whilst we will endeavor to assist you to address any issues, we draw your attention to our reservations and cancellations policy which apply to your booking.

We recommend that you consider obtaining comprehensive travel insurance with coverage for COVID 19 related issues in connection with your booking.

Confirmation of booking

On receipt of the reservation inquiry, we will contact you and provide you with a confirmation of availability and rate for your stay (including any applicable tax).

Security Bond

IMPORTANT: We require the authorisation of an A$1,500 security bond to cover any loss or damages during your stay. Please download and sign the accompanying form in order to confirm your reservation.   Authorisation Form

Check In Times

To allow sufficient time to prepare the villa for guests, our check-in time is 3pm, and check-out time is 10am.

Deposit Policy

For reservations made online, through an agent or on-line booking system outside, on confirming your reservation your credit card will be debited with the total rental for your stay, (including applicable taxes and service charges). Full payment is required 60 days before the scheduled date of arrival. All pre-payments are non refundable, however in the event of a cancellation, a partial refund may be made if the property is re-booked at the same rate, minus a 15% booking fee. All bookings made through online travel agencies are non-refundable and are non-transferable due to the nature of the discounted rate.

Reservations

To confirm your reservation you will need to deposit 50% of the booking fee or the total amount if inside 30 days. We accept payment by PayPal or bank transfers to our nominated bank account. When your deposit arrives into our account your reservation will be confirmed. Please advise us by emailing a scanned copy of the bank transfer after your transfer has been made. We will then send you a written confirmation note. Reservations are handled on a ‘first come, first served’ basis. A 2.5% charge will be levied upon all credit card transactions and all transactions will be converted and charged in Australian dollars by Bathhouse Holding Pty Ltd. Payment in full is required eight (8) weeks prior to the event.

Cancellation Policy

Our cancellation policy is as follows: In the event of cancellation in all circumstances, the accommodation charge may be wholly forfeited unless we are able to resell the room for the booking dates at the same price. A partial refund may be made if the property is re-booked at the same rate, minus a 15% booking fee. We strongly advise that guests take out travel insurance to cover booking cancellations. In the event of cancellation due to family illness or any serious situations resulting in cancellation of part or all accommodation, the Management cannot be held responsible for the reimbursement of cancellations made 60 days before arrival.

Minimum Stays

We have a minimum stay requirement at Tides Byron Estate of three (3) nights, and a minimum stay of seven (7) nights in peak periods and school holidays. Rental rates may also vary according to the season, rental rates are subject to change without notice.

Insurance

We strongly recommend that you take out comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, medical evacuation, injury, death, loss of baggage and personal items, cancellation and other travel contingencies.

Responsibility

Please be advised that we accept no responsibility for any loss or damage to personal equipment and property during your stay at Bathhouse tides, or during your participation in any activities during your visit. We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment.

Property Damage and Cleaning fees

Please be advised that any property damage or requirement for excessive cleaning following your stay will be charged to your account. Your booking of this property represents a contractual agreement that you will not cause damage to the property during your stay, that you will be liable to pay for any damage done to the rented premises during your stay; or fix/make good any damage done to the rented premises during your stay. Charges for damage will be assessed based on the cost of cleaning or replacement as required.

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